Privacy Policy

This is the privacy policy for the peachcomm.com and associated apps. Some of our other sites and services have their own policies, and there is more about how to find these below.

Everything that we do is guided by our values – including our editorial content approach and how we use data.

We use your personal data for many reasons, from understanding how our users engage with our content to informing our marketing and advertising decisions. Ultimately, this allows us to publish the content and information that you read on our website and apps.

We are committed to protecting your privacy while provide you with a positive user experience on our website, apps, products and services. Below are the main reasons we collect and use data about our users:

• To provide the contract or subscription you signed up for, such as products or services

• To show you what content is relevant to you and to improve your experience on our site

• To carry out marketing analysis and send you communications when we have your permission, or when permitted by law

• To enable us to show advertising on our sites.

Our team carefully thinks about the use of personal data, and below are details of what we do to protect your privacy. This policy covers, among other topics :

• Information about your rights and our obligations

• Clarity about our dealings with you and transparency about how we collect and use your personal data

• Commitments on how we protect your personal data

• Commitments on how we will facilitate your rights and respond to your questions.

Our team recommends that you read this policy fully to ensure you are informed. We will continue to examine how we can provide more clarity to our users about our use of data.

About This Policy

This privacy policy explains how we (PeachComm & Peachtree Communications, Inc.) collect, use, share and transfer your personal data when you use the services provided on peachcomm.com our (“site”), related applications including our desktop, IP desktop phone, and mobile applications (“our apps”) or our cloud based unified communications and collaboration platform (“services”).

What We Collect

Personal data is any information about you by which you can be identified. This can include information such as:

• your name, date of birth, email address, postal address, phone number, mobile number;

• debit card details;

• information about your device (such as the IP address, which is a numerical code to identify your device that can provide information about the country, region or city where you are based); and

• information relating to your personal circumstances and how you use our sites, apps and services.

Sometimes our sites and apps may contain links to third party sites and services. These sites and services have their own privacy policies. If you follow a link to a third party, you should read the privacy policy shown on their site.

Information You Provide To Us

We require you to provide certain information when you establish an account with PeachComm for our communication services. The personal information that you are asked to provide and the reason it is requested, depends on the context of the request.

We collect information which you provide directly to us when you use our website, apps, products or services. The types of personal information we may collect directly from you include email addresses, postal addresses, phone numbers, employee names, usernames, information about the type of service required, marketing preferences, job titles, credit card payment information, transactional information (including services or products purchased), as well as any communications, inquiries, contact or other information you choose to provide during your use of the Services.

When you actively provide this personal information, we will only use this information in a manner that is reasonably proportionate to achieve the specific purpose(s) for which we collect the information.

Information We Collect from End Users on behalf of PeachComm Customers

If you are not a PeachComm customer but you engage in communications powered by PeachComm Services (an “end user”), we may collect and store personal information about you on behalf of a PeachComm customer. You may directly communicate this information to us (for example, via a fill-out form or during the process of signing up for an account to publish and share content on PeachComm’s “Communities” platform) or indirectly (for example, by providing the personal information to the PeachComm customer during a conversation, and the PeachComm customer causes the information to be entered into our systems).

This may include your full name, email address, username, other forms of personal information we collect on behalf of the relevant customer, and other forms of personal information we collect as necessary to offer the relevant website, apps, products or services. We use this information in connection with providing our website, apps, products and/or services to the PeachComm client on whose behalf we collect or store the information, as otherwise necessary to administer and maintain our website, apps, products or services, and for other legitimate business purposes permitted by our agreement with the relevant PeachComm client.

Certain PeachComm products and services may also access and store personal information about you from a customer’s social media accounts or accounts a customer may have with other third-party services, when the customer chooses to connect its PeachComm accounts with its other accounts. With respect to social media, only personal information that an end user has directly provided to the relevant PeachComm customer or that an end user has designated as publicly accessible will be accessed or stored. We use this information in connection with providing our products and services to our clients. For example, we use this information to enable PeachComm customers to respond to social media posts and messages from within their PeachComm accounts, and to enable PeachComm customers to track and analyze their interactions with end users via social media.

Information We Collect Automatically When You Visit our Website or Apps or use our Services

When you visit our Website, or use our Apps or Services, we may collect certain information automatically from your device. In some jurisdictions, including in the European Economic Area, this information may be considered personal data under applicable data protection laws:

Usage information – We keep track of your activity in relation to the website, apps, products or services, the configuration of your device, and performance metrics related to your use of the website, apps or services. For example, when you use our services, we may collect:

• Traffic data about the communications that take place through our platform (such as calls, team chat, video conferencing, SMS) to enable us to transmit those communications effectively and efficiently;

• Network Monitoring data to enable us to maintain the security and agility of our internal networks;

• Log data about you when they use the products and services, website or apps including Internet Protocol ("IP ") address, Internet Service Provider ("ISP"), browser type, referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site;

• Device data about any device including mobile phone number and other information related to mobile devices like operating system and model if you use our products, services via our apps. For other devices information collected by cookies and other similar technologies. We use various technologies to collect information which may include saving cookies to your computers;

• Call Detail Records of data record produced by a telephone call or other telecommunications transactions. The record contains various attributes of the call, such as time, duration, completion status, source number and destination number;

• Meta data, which is data created about other data which can include size, formatting, other characteristics of a data item;

• When you contact us via emails, social media, our apps or similar technologies or when you mention us on social media;

• Submit to a comment, promotion and/or survey;

• Attend our events or sponsored activities;

• Sign-up for marketing communications, newsletters, product announcements or alerts;

• Billing data, which includes any payment data; and

• Publicly available data from End User accounts

Cookies and other similar technologies – We use various technologies to collect information which may include cookies when you visit our website or use our apps, products or services. Please see the PeachComm Cookies Notice for further information.

Information We Collect from Third Parties

We may collect the names, e-mail addresses, postal addresses and city of residence of individuals from third parties to market our products / services to these individuals. This collection of information and marketing is always carried out in compliance with applicable law. We only receive this information where we have checked that these third parties either have your consent or these third parties are otherwise legally permitted or required to disclose your personal information to us.

We may receive personal information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you, in accordance with applicable laws. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.

We may collect personal information about you from other applications you may use if you choose to integrate PeachComm apps, products or services with other apps, product or services.

Reasons For Use

There are a variety of reasons we will use personal information we collect. Below are a few examples:

• Administer, operate, protect and maintain the website, apps, products or services;

• Process and complete transactions, and send related information, including transaction confirmations and invoices;

• Manage and improve your use of the website, apps, products or services;

• Prepare and provide you testimonials regarding the website, apps, products and/or services;

• To help deliver our website, apps, products or services to Customers for service, support or repair;

• Investigate and prevent fraudulent activities, unauthorized access to the website, apps products or services, and other illegal activities;

• For any other purposes about which we notify and receive your consent from you;

• To help personalize your experience and retarget you for advertising purposes;

• Respond to inquiries and requests and to provide you with information and access to resources that you have requested;

• Aggregate and analyze your and use of the website, apps, products or services for trend monitoring, marketing advertising purposes;

• Send you technical alerts, updates, security notifications, and administrative communications; and

• To comply with applicable laws and regulations.

We and our third-party marketing service providers may also use the information customers send to us for our marketing purposes, according to your marketing preferences and with applicable laws. However, you may opt out of our marketing. For further information, see the "Unsubscribe from our mailing List" section below.

Third PartY Activity

We will not rent or sell personal information about you. We may share and disclose your information that we collect with the following third parties, solely for a legitimate business or legal purposes and in accordance with applicable law:

• PeachComm or any of its worldwide affiliates consistent with this Notice for data processing;

• Business partners, contractors, vendors, and authorized third party agents, to:

  • Operate, deliver, improve and customize our products and services

  • Provide support, installation and technical services;

  • Send marketing and other operational communications related to our products and services;

  • Enforce our acceptable use policy;

  • Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; prevent or investigate wrongdoing in connection with the website, apps, products or services;

  • Any third parties in connection with prospective or actual, sale, merger, acquisition, financing or reorganization of our business.

Note that, for California residents, we define “sale” and “personal information” in accordance with applicable California law.